Terms & Conditions

Your personal safety:

Please read the information in the folder in your room. The fire extinguisher installed in your room is white with black text. There is no lifeguard, so all swimming and use of the sauna is at your own risk. Walk carefully, certain areas can get slippery.

Smoking:

All rooms as well as the glamping tents are no smoking. That also goes for the outdoor areas. Smoking is only allowed in the designated smoking areas. Please don’t throw snuff pouches away outside. A cleaning fee from 5000 SEK will be added to your bill if you smoke in your room/tent.

Pool:

It is mandatory to shower before using our pools. Use the gray bath towels at the pools/sauna, please think about the environment and do not use more than necessary. In the event of unforeseen events and maintenance we may be forced to keep the pool/hot outdoor bath closed.

Cleaning:

Daily cleaning of your room/tent is included.

Apple TV in your room:

Don’t forget to log out of any private accounts such as iTunes, Netflix, Viaplay etc if you use Apple TV in your room. Sund Nergården cannot be responsible for your private log-ins.

Own alcohol:

Any alcohol you bring with you may only be consumed in your room/glamping tent and surrounding outdoor areas. All other areas are regarded as the hotel’s serving areas, according to Swedish licensing laws.

Storage of valuables and luggage in your hotel room/glamping tent or in reception:

Your valuables can be kept in your room/tent’s lockable safe. The hotel can look after your luggage in reception. Don’t leave any valuables in your luggage unattended. The hotel is not responsible for possessions left in the hotel room/glamping tent or the luggage room.

Minimum age:

The hotel and dining room have a minimum age of 16 years old.

Booking/cancellation rules for 1-2 rooms for a maximum of 2 nights: 

If you need to cancel your booking please do so no less than 7 days before your arrival date. If the cancellation is made less than 7 days before your arrival date we reserve the right to debit the entire sum (if no other arrangement has been made in writing). If you fail to turn up on your arrival date the total cost of your booking will also be debited.

Booking/cancellation rules for 1-2 rooms for a maximum of 2 nights due to Covid-19: 

If you need to cancel your booking please do so no less than 7 days before your arrival date. From 7 days to 2 days before the arrival date, you can rebook your booking to a later time free of charge. Should rebooking take place later than 2 days before the arrival date, we will charge a fee of 30% of the total amount. If you fail to turn up on your arrival date the total cost of your booking will also be debited.

Booking/cancellation rules for 3 or more rooms and/or more than 2 nights in a row:

If you need to cancel your booking please do so no less than 30 days before your arrival date. If your cancellation is made less than 30 days before your arrival we reserve the right to debit the entire amount (if no other arrangement has been made in writing). If you fail to turn up on your arrival date the total cost of your booking will also be debited.

Booking/cancellation rules when you hire the entire hotel:

When you hire the entire hotel the full amount should be paid in advance into our bank account according to our agreement. Please provide your name and arrival date. If you cancel more than 30 days before your arrival date, the entire pre-payment amount will be repaid to you. If the cancellation is made less than 30 days before your arrival date we reserve the right to debit the entire amount (if no other arrangement has been made in writing). If you fail to turn up on your arrival date the total cost of your booking will also be debited.

Gift certificates:

Our gift certificates are paid for and sent out digitally. After your payment has been verified a gift card will be sent to you via email. The gift certificate is a valuable document and is used as a payment method when you stay with us. Unfortunately, lost gift certificates cannot be replaced. Gift certificates cannot be exchanged for cash. When you buy a gift certificate you have a 7 day cooling off period. The gift certificate’s value, minus an administrative fee of 250 SEK, will be repaid to you during that period. Please contact us for returns and payment. Our gift certificates are valid for one year from the date of purchase. Our gift certificates can be used as payment for both accommodation and in our restaurant.

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